You finished a grueling evaluation to pick your new EMR. It’s a multi-million-dollar investment that will take a few years to get optimized. It effects everyone in the organization. It’s the right long-term investment, but the technology is an instrument of change…change in results, change in behavior, change in thinking.
At NAHAM 2019, peers got together during a Group Therapy session—presented by Megan Ford, Patient Access Director, Colquitt Regional Medical Center and Lance Mills, Vice President at Pelitas—to share ideas to solve their most complex challenges. While the problems facing healthcare today are numerous, the group focused on three: Collections, Denials, and Training. Patient Access leaders from various parts of the country shared what’s been working for them and, as the title of the session suggests, commiserated with each other, recognizing we are all facing common issues and not alone.