Collections

Group Therapy at NAHAM: Collections, Denials, and Training Top List of Challenges

Group Therapy at NAHAM: Collections, Denials, and Training Top List of Challenges

At NAHAM 2019, peers got together during a Group Therapy session—presented by Megan Ford, Patient Access Director, Colquitt Regional Medical Center and Lance Mills, Vice President at Pelitas—to share ideas to solve their most complex challenges. While the problems facing healthcare today are numerous, the group focused on three: Collections, Denials, and Training. Patient Access leaders from various parts of the country shared what’s been working for them and, as the title of the session suggests, commiserated with each other, recognizing we are all facing common issues and not alone.