Business Analyst - Project Services

job description


The Business Analyst primary function is to serve as a single, consistent point-of-contact for Project Services. This position will work with Project Services and stakeholders using the analyst's independent judgment to manage updates to existing projects, and solve issues presented. The analyst also will coordinate with internal team members such as Client Success, Support Services and Solutions Management on Project Services issues. The analyst will be responsible for gathering and documenting business requirements for technical tasks and projects; evaluating business challenges and recommending solutions; interpreting partner system requirements and specifications; analyzing data, layouts, requirements and documentation to determine development needs; supporting the staff's interfaces and applications during the production phase; assisting in preparing documentation and creating task lists; performing data audits to validate information supplied to customers; and running reports as needed. The Business Analyst will be required to perform administrative tasks in support of the team such as processing and tracking projects and handling incoming and outgoing project communications.


  • Gathers, analyzes, and documents business requirements for Project Services.

  • Communicates complex procedures effectively.

  • Makes data exchange concepts clear, simple, and understandable to both technical and business staff.

  • Creates and manages project tasks lists.

  • Maintains Project Services protocols by writing and updating procedures

  • Prepares client related documentation.

  • Prepares technical reports by collecting, analyzing, and summarizing information and trends.

  • Provides consultation and support to customers to ensure developed technical specifications meet their requirements.

  • Prepares minutes of meetings documents to inform attendees and non-attendees about what was discussed and what happened during Project Services meetings

  • Other duties as assigned.


  • Understands the tools used by Registration and Patient Access within hospitals and medical groups

  • Competency in technical requirements documentation

  • Professional verbal and written communication skills. Ability to effectively correspond with both business and technical staff and translate needs accordingly.

  • Proficient in Microsoft Office tools

  • Ability to work effectively in a team environment with minimum supervision.

  • Ability to use thinking and reasoning to solve a problem

  • Detail Oriented

  • Ability to pay attention to the minute details of a project or task.

  • Strong Business Acumen and financial skills

  • Outstanding interpersonal, oral and written communication skills, to include presentation skills on a one-on-one basis and in a group setting

  • Strong customer service and follow-up skills


Bachelor’s degree in business or a related discipline preferred


  • Four (4) or more years of experience within healthcare IT, Patient Access or Revenue Cycle

  • Demonstrated to perform with minimal supervision

  • Strong documentation skills

  • Four (4) or more years working with healthcare technology in a collaborative environment

  • Demonstrated ability to build relationships with C-Suite hospital executives

  • Bachelor’s degree is preferred but will consider those with strong healthcare IT, Patient Access or Revenue Cycle experience


Requires prolonged sitting, some bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.  Requires lifting papers or boxes up to 50 pounds occasionally.  Work is performed in an office environment.  Work may be stressful at times.  Contact may involve dealing with angry or upset people.  Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.


The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids).  Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way. 

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