Client support technician 

job description

Summary

Serve as point person between clients and higher support levels.

Responsibilities

  • Provide technical assistance on client specific issues, coordinate resolutions, offer educational assistance, provide status updates to the client, notify client of issue resolution and obtain client concurrence of acceptable solution.

  • Ability to collaborate with different teams to oblige client requests.

  • Initiate client issue tracking as well as maintain client correspondence and issue updates with the necessary tools available.

  • Escalate issues as needed to higher level support resources while remaining the client point of contact and manage the communications and expectations of the client.

  • Identify sales opportunities for upgrading client account offerings.

Qualifications

  • 2+ years experience in a technical customer service based environment

  • SQL experience with queries, stored procedures, reporting services a must.

  • Technical knowledge and aptitude and some hands-on experience with computers including hardware, software, Internet, operating systems, networking and other computer related problems

  • Vb Script, ASP.Net, MS SQL Server, Microsoft Word, Excel, Outlook.

  • Experience with health care, business office and/or clinical processes.

  • Experience in communicating with users, other technical teams and management.

  • Experience with mission critical, 24x7 systems.

  • Eagerness and willingness to learn new technologies.

  • Technical degree and certifications preferred.

Top Skills & Proficiencies

  • Analysis

  • Problem Solving

  • Teamwork

  • Self Directed

  • Multitask

  • Communication Skills

  • Results Oriented

  • High Energy

  • Self Motivated

apply here.