Client support technician
Serve as point person between clients and higher support levels.
Provide technical assistance on client specific issues, coordinate resolutions, offer educational assistance, provide status updates to the client, notify client of issue resolution and obtain client concurrence of acceptable solution.
Ability to collaborate with different teams to oblige client requests.
Initiate client issue tracking as well as maintain client correspondence and issue updates with the necessary tools available.
Escalate issues as needed to higher level support resources while remaining the client point of contact and manage the communications and expectations of the client.
Identify sales opportunities for upgrading client account offerings.
2+ years experience in a technical customer service based environment
SQL experience with queries, stored procedures, reporting services a must.
Technical knowledge and aptitude and some hands-on experience with computers including hardware, software, Internet, operating systems, networking and other computer related problems
Vb Script, ASP.Net, MS SQL Server, Microsoft Word, Excel, Outlook.
Experience with health care, business office and/or clinical processes.
Experience in communicating with users, other technical teams and management.
Experience with mission critical, 24x7 systems.
Eagerness and willingness to learn new technologies.
Technical degree and certifications preferred.
Top Skills & Proficiencies