VICE PRESIDENT, CLIENT SUCCESS

The Vice President, Client Success is responsible for the client accounts management strategies and initiatives to achieve strategic goals included but not limited to revenue, sales and unit growth, quality service results, client account initiatives, P&L responsibilities, and client retention results.  This role includes responsibilities for client account activities (e.g., on-boarding, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). The Vice President, Client Success is critical in building relationships with our existing customers and ensuring our customers understand and capitalize on the new, growing products that Pelitas (formally DCS Global), is developing, that will continue to enhance the value of our relationship while providing the best customer experience for their patients.

DIRECTOR OF SALES - MID-AMERICA

Supported by the addition of new executives, outstanding opportunities exist for accomplished, high performing Sales Executives who aspire to be part of a transformational growth journey. Generate new opportunities from new and existing accounts and own a pre-defined territory. Responsibilities include generating leads, qualifying prospects to assess needs, outlining and communicating value, negotiating contracts and maintaining strong relationships with prospects, clients and DCS Global colleagues. Insure consistency of sales strategy and collaboration between the enterprise and business unit sales teams to achieve sales targets. The role will have accountability for meeting pipeline and sales growth goals across the pre-defined territory.

DIRECTOR OF SALES - INSIDE

Supported by the addition of new executives, outstanding opportunities exist for a high performing Inside Sales individual who aspire to be part of a transformational growth journey. Generate new opportunities from new and existing accounts and own a pre-defined territory. Responsibilities include generating leads, qualifying prospects to assess needs, outlining and communicating value, negotiating contracts and maintaining strong relationships with prospects, clients and Pelitas (formally DCS Global) colleagues. Insure consistency of sales strategy and collaboration between the enterprise and business unit sales teams to achieve sales targets. The role will have accountability for meeting pipeline and sales growth goals across the pre-defined territory.

MANAGER EDI/FORMS

Design and administer systems to parallel the overall business strategies of the EDI/Integration team. Document detailed descriptions of user needs, program requirements and functional steps needed to develop and/or modify computer programs that support the Marine Personnel business unit across the organization. Works directly with the business units and corporate services to develop priorities, define requirements, recommend solutions and report status for application system changes and reporting requirements. Interface with users, programmers and the Solutions & Technology as a liaison for communicating user requirements and resolving application problems. Design reporting to ensure mariners are compliant with both regulatory, customer and company requirements. Manage assigned team members to ensure quality assurance and efficiency targets are met and continue to support corporate programs. Provide ad hoc reporting/queries to business unit customers upon request. Ensure the data integrity of business systems.

TECHNICAL SERVICES ANALYST 

The Technical Services Analyst primary function is to serve as a single, consistent point-of-contact for Technical Services. This position will work with Technical Services and stakeholders using the analyst's independent judgment to manage updates to existing projects, and solve issues presented. The analyst also will coordinate with internal team members on the Solutions & Technology Team for Technical Services issues. The Technical Services Analyst will be required to perform administrative tasks in support of the team such as processing and tracking projects and handling incoming and outgoing project communications.

BUSINESS ANALYST – SOLUTIONS DEVELOPMENT

The Business Analyst primary function is to serve as a single, consistent point-of-contact for Solutions Development. This position will work with Solutions Development and stakeholders using the analyst's independent judgment to manage updates to existing projects, and solve issues presented. The analyst also will coordinate with internal team members such as Client Success, Support Services and Project Services on Project Services issues. The analyst will be responsible for gathering and documenting business requirements for technical tasks and projects; evaluating business challenges and recommending solutions; interpreting partner system requirements and specifications; analyzing data, layouts, requirements and documentation to determine development needs; supporting the staff's interfaces and applications during the production phase; assisting in preparing documentation and creating task lists; performing data audits to validate information supplied to customers; and running reports as needed. The Business Analyst will be required to perform administrative tasks in support of the team such as processing and tracking projects and handling incoming and outgoing project communications.

BUSINESS ANALYST - PROJECT SERVICES

The Business Analyst primary function is to serve as a single, consistent point-of-contact for Project Services. This position will work with Project Services and stakeholders using the analyst's independent judgment to manage updates to existing projects, and solve issues presented. The analyst also will coordinate with internal team members such as Client Success, Support Services and Solutions Management on Project Services issues. The analyst will be responsible for gathering and documenting business requirements for technical tasks and projects; evaluating business challenges and recommending solutions; interpreting partner system requirements and specifications; analyzing data, layouts, requirements and documentation to determine development needs; supporting the staff's interfaces and applications during the production phase; assisting in preparing documentation and creating task lists; performing data audits to validate information supplied to customers; and running reports as needed. The Business Analyst will be required to perform administrative tasks in support of the team such as processing and tracking projects and handling incoming and outgoing project communications.

PROJECT SERVICES SPECIALIST 

The Project Services Specialist will be in charge for managing projects for a variety of clients both large and small. They will also be responsible for all stages of the project life cycle from initiation, planning, as well as closing the most complex and enterprise projects within defined scope, cost, and schedule parameters utilizing established best practices. The Project Services Specialist will monitor the progress of the project activities, provide a primary continuous point of contact to the customer, and manage internal and external project teams in the successful execution of project activities.

LEVEL 1 SUPPORT MANAGER 

The Level 1 Manager will oversee and coordinate the daily operational activities of the L1 Support. This position will be responsible for all activities relating to the delivery of first level technical support for client applications. The Level 1 Manager.is responsible for providing support for staff of L1 Support Analysts and providing the first-line of post-sales telephone technical support of systems, sub-systems and/or applications for customers and/or employees. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Director Education & Support Services. Provides technical support for external customers.

LEVEL 1 SUPPORT ANALYST  

A Level 1 Support Analyst will be responsible for providing the first-line of post-sales telephone technical support of systems, sub-systems and/or applications for customers and/or employees. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Manager L1 Support. Provides technical support for external customers.