The Project Services Specialist will be in charge for managing projects for a variety of clients both large and small. They will also be responsible for all stages of the project life cycle from initiation, planning, as well as closing the most complex and enterprise projects within defined scope, cost, and schedule parameters utilizing established best practices. The Project Services Specialist will monitor the progress of the project activities, provide a primary continuous point of contact to the customer, and manage internal and external project teams in the successful execution of project activities.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Provides and maintains all project documentation such as meeting minutes, agendas and project plans.
Identifies resources needed and assigns individual responsibilities.
Manages day-to-day operational aspects of a project and scope.
Analyzes deliverables prepared by team prior to presenting to client.
Minimizes company exposure and risk on project.
Suggests areas for improvement in internal processes along with possible solutions.
Facilitates team and client meetings effectively.
Holds regular status meetings with project team.
Keeps project team well informed of changes within the organization and general corporate news.
Effectively communicates relevant project information to superiors.
Resolves and/or escalates issues in a timely fashion.
Sets and manages client expectations.
Develops lasting relationships with client personnel that foster client ties.
Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Accountable for technical performance and results of team.
Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Excellent clear and precise telephone, written and oral communication.
Strong interpersonal skills, including the ability to work well with a team and contribute to a collaborative atmosphere.
SQL experience with queries.
Experience with health care, business office and/or clinical processes.
Must have solid technical knowledge and hands-on experience with computer systems including software, Internet, operating systems, networking, etc.
Must have strong customer service skills and experience.
Must have strong documentation skills.
Technical degrees or certifications are a plus.
Understands how to communicate difficult/sensitive information tactfully.
Possesses general understanding in the areas of graphic design, application programming, database and system design.
Ability to influence others.
Ability to manage C-Suite relationships at a local level.
Strong Project Management and interpersonal skills.
High level of initiative and collaboration to identify project risks.
Ability to research, analyze, recommend and present data.
Ability to meet deadlines, juggle multiple tasks, and accomplish work in order of priority.
May train/advise less experienced personnel.
Ability to maintain integrity and honesty at all times.
Ability to work independently or as part of a team.
Bachelor’s Degree & two years relevant experience -or- four to six years of equivalent experience required. Bachelor’s degree preferred.
2+ years’ experience in a technical customer service-based environment
Microsoft Word, Excel, Outlook
Experience with patient access, business office and/or revenue cycle
Experience managing project Teams
Experience communicating and presenting to senior leadership
HL7 interface/ application & EMR/EHR integration
PMP certification a plus
PHYSICAL DEMANDS/WORKING CONDITIONS
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.