Solutions & Technology

MANAGER EDI/FORMS

Design and administer systems to parallel the overall business strategies of the EDI/Integration team. Document detailed descriptions of user needs, program requirements and functional steps needed to develop and/or modify computer programs that support the Marine Personnel business unit across the organization. Works directly with the business units and corporate services to develop priorities, define requirements, recommend solutions and report status for application system changes and reporting requirements. Interface with users, programmers and the Solutions & Technology as a liaison for communicating user requirements and resolving application problems. Design reporting to ensure mariners are compliant with both regulatory, customer and company requirements. Manage assigned team members to ensure quality assurance and efficiency targets are met and continue to support corporate programs. Provide ad hoc reporting/queries to business unit customers upon request. Ensure the data integrity of business systems.

TECHNICAL SERVICES ANALYST 

The Technical Services Analyst primary function is to serve as a single, consistent point-of-contact for Technical Services. This position will work with Technical Services and stakeholders using the analyst's independent judgment to manage updates to existing projects, and solve issues presented. The analyst also will coordinate with internal team members on the Solutions & Technology Team for Technical Services issues. The Technical Services Analyst will be required to perform administrative tasks in support of the team such as processing and tracking projects and handling incoming and outgoing project communications.

BUSINESS ANALYST – SOLUTIONS DEVELOPMENT

The Business Analyst primary function is to serve as a single, consistent point-of-contact for Solutions Development. This position will work with Solutions Development and stakeholders using the analyst's independent judgment to manage updates to existing projects, and solve issues presented. The analyst also will coordinate with internal team members such as Client Success, Support Services and Project Services on Project Services issues. The analyst will be responsible for gathering and documenting business requirements for technical tasks and projects; evaluating business challenges and recommending solutions; interpreting partner system requirements and specifications; analyzing data, layouts, requirements and documentation to determine development needs; supporting the staff's interfaces and applications during the production phase; assisting in preparing documentation and creating task lists; performing data audits to validate information supplied to customers; and running reports as needed. The Business Analyst will be required to perform administrative tasks in support of the team such as processing and tracking projects and handling incoming and outgoing project communications.