Become part of the hybrid PM and Support team. Work directly with the client in supporting implementation.
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
Identifies resources needed and assigns individual responsibilities.
Manages day-to-day operational aspects of a project and scope.
Reviews deliverables prepared by team before passing to client.
Minimizes our exposure and risk on project.
Suggests areas for improvement in internal processes along with possible solutions.
Facilitates team and client meetings effectively.
Holds regular status meetings with project team.
Keeps project team well informed of changes within the organization and general corporate news.
Effectively communicates relevant project information to superiors.
Resolves and/or escalates issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully.
Possesses general understanding in the areas of graphic design, application programming, database and system design.
Manages day-to-day client interaction.
Sets and manages client expectations.
Develops lasting relationships with client personnel that foster client ties.
Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
SQL experience with queries.
Vb Script, MS SQL Server, Microsoft Word, Excel, Outlook.
Experience with health care, business office and/or clinical processes.
2+ years experience in a technical customer service based environment.
Must have solid technical knowledge and aptitude and hands-on experience with computers including: software, Internet, operating systems, networking and other computer related problems.
Must have strong customer service skills and experience.
Must have strong documentation skills.
Must have strong written and verbal communication skills.
Technical degrees or certifications are a plus.
Ability to take a project from scoping requirements through actual launch of the project.
Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines.
Experience with mission critical, 24x7 systems.
Eagerness and willingness to learn new technologies.
Top Skills & Proficiencies