project manager 

job description

Summary

Become part of the hybrid PM and Support team. Work directly with the client in supporting implementation.

Responsibilities

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.

  • Identifies resources needed and assigns individual responsibilities.

  • Manages day-to-day operational aspects of a project and scope.

  • Reviews deliverables prepared by team before passing to client.

  • Minimizes our exposure and risk on project.

  • Suggests areas for improvement in internal processes along with possible solutions.

  • Facilitates team and client meetings effectively.

  • Holds regular status meetings with project team.

  • Keeps project team well informed of changes within the organization and general corporate news.

  • Effectively communicates relevant project information to superiors.

  • Resolves and/or escalates issues in a timely fashion.

  • Understands how to communicate difficult/sensitive information tactfully.

  • Possesses general understanding in the areas of graphic design, application programming, database and system design.

  • Manages day-to-day client interaction.

  • Sets and manages client expectations.

  • Develops lasting relationships with client personnel that foster client ties.

  • Communicates effectively with clients to identify needs and evaluate alternative business solutions.

  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Qualifications

  • SQL experience with queries.

  • Vb Script, MS SQL Server, Microsoft Word, Excel, Outlook.

  • Experience with health care, business office and/or clinical processes.

  • 2+ years experience in a technical customer service based environment.

  • Must have solid technical knowledge and aptitude and hands-on experience with computers including: software, Internet, operating systems, networking and other computer related problems.

  • Must have strong customer service skills and experience.

  • Must have strong documentation skills.

  • Must have strong written and verbal communication skills.

  • Technical degrees or certifications are a plus.

  • Ability to take a project from scoping requirements through actual launch of the project.

  • Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines.

  • Experience with mission critical, 24x7 systems.

  • Eagerness and willingness to learn new technologies.

Top Skills & Proficiencies

  • Analysis

  • Teamwork

  • Self-Directed

  • Multitask

  • Communication Skills

  • Results Oriented

  • High Energy

  • Self-Motivated

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